Dometic Group is a product- and market oriented organization. Our product focus pushes our innovative borders and our market orientated approach continuously helps us define new product bundles and concepts. This dualistic focus results in a great value.
Dometic Group is a customer driven, world-leading provider of leisure products for the caravan, motor home, automotive, truck and marine markets. We supply the industry and after market with a complete range of air conditioners, refrigerators, awnings, cookers, sanitation systems, lighting, mobile power equipments, comfort – and safety solutions, windows, doors and other equipment that makes leisure life more comfortable away from home.
Dometic Group supplies a wide range of work- shop equipment for service and maintenance of build in air conditioner. Dometic Group also provides specially designed refrigerators for hotel rooms, offices, for transport and storage of medical products and for storing wine.
Our products are sold in almost 100 countries and are produced mainly in wholly owned production facilities around the world.
Dometic is a leading international supplier of specialty refrigeration and products and systems for increased comfort away from home.
Dometic provides Recreation Vehicle and Pleasure Boat Systems and Special Refrigeration Systems for use mainly in the leisure industry, the hotel sector and on medical markets.
Dometic has achieved leading global market positions by focusing on its strong customer relationships and developing innovative solutions.
Dometic has production facilities in ten countries, its own sales and marketing operations in 35 countries plus approximately 65 distributors globally.
2002 sales amounted to approximately 6 400 MSEK and the number of employees to 4 000.
Dometic is wholly owned by EQT, a leading private equity group in Northern Europe
SHIPPING EXPLAINED : Many of our customers are in remote or inaccessible locations and freight companies cannot make direct deliveries. For these customers, we ship to the nearest freight terminal and the customer makes their pick up there. These remote customers are often already familiar with this system from other purchases. Terminal delivery is what the base shipping fee of $199 covers. If an 18 wheeled semi cannot get in and out of your street to make delivery, you must use the shipping terminal option.
We can sometimes arrange further shipment on a separate leg. For customers that have large-truck acces, we offer two choices; delivery to a commercial location for an additional $125 or to a residence for an additional $199. If we cannot arrange shipment to the home/business, that part of the cost will be refunded in full and the customer must pick up the unit at their freight terminal. Returns are not accepted for this reason, be able to pick up at the freight terminal in all instances.
The customer is responsible for knowing if a truck can make it in and out of their street, NOT the shipping company. If the shipping company has attempted and failed to make delivery due to restricted access and the customer has paid for home or commercial delivery, the shipping company will rightfully still demand payment for their time and effort. There will not be a refund of shipping costs and the customer will still be responsible for pickup.
Returns for refunds are not accepted because home/commercial delivery is unavailable for any reason. A home office is NOT a commercial location. Delivery to home or office is curbside. The shipping company cannot take your propane refrigerator into the building for you. Customers should be ready to move the unit with a handtruck or other means from the curb to where it needs to be.
The Bottom Line On Shipping: No matter what, you must have the ability to pick your purchase up at the freight terminal... and be prepared to do so if other shipping options fall through!