WARRANTIES 

DIAMOND REFRIGERATION 
All Diamond refrigerators are covered by a five (5) year limited warranty. Three (3) year warranty on parts and labor on the complete unit; five (5) year warranty on the cooling unit. All warranties are 'carry in service'.

DOMETIC INTERNATIONAL 
The warranty is given by Dometic Pty Ltd, 6 Treforest Drive, Clayton, Victoria 3168, for 12 months from the date of purchase or for 24 months from date of purchase on absorption refrigerators, against any defect arising from faulty materials or workmanship.
Repairs will be carried out during normal business hours only by Dometic Pty Ltd, or its duly authorised service agents, and are subject to the warranty conditions and exclusions hereunder. 

Dometic Warranty Conditions 
The company will only provide service on presentation of proof of purchase, on either the Dometic product, to any authorised service agent. The purchaser must allow the service agent to photocopy the proof of purchase to facilitate his claim to the manufacturer. 
Warranty repairs can only be performed by authorised service agents and under no circumstances will Dometic reimburse repairs carried out by unauthorised persons. Tampering with any part of the product by unauthorised personnel will automatically void the warranty.

The product must be used solely for domestic purposes only. If the product is used for commercial purposes the warranty is 6 months only.

Where applicable, the products must be used on the appropriate electrical voltage, gas type and pressure, or fuel source.

If at any time during the warranty period any part or parts are replaced with a part or parts not supplied or approved by Dometic Pty Ltd, this warranty shall immediately become void.

Important notice

Before calling a service technician please check carefully the operating instructions, service booklet and warranty terms and conditions. If the product fails for any of the reasons detailed therein, or is faulty due to abuse, misuse or improper installation, then a service fee shall be charged to the purchaser. If you have any queries regarding the interpretation of the warranty you should contact Dometic Pty Ltd. Whilst this book represents service outlets at the time of printing, changes occur from time to time. Should you have any queries or wish to locate your nearest authorised service agent please contact Dometic Pty Ltd.

WARRANTY DOES NOT COVER

  • Any refrigerator/ freezer which has been: (a) Subject to misuse, neglect, accident or alteration by any person. (b) Damaged or destroyed by fire, flood, act of God or other inevitable accident. 
    Fair wear and tear.
  • Damage from foreign substances such as dirt or liquid.
  • Travelling expenses or call out fee to and from authorised service agents premises.
  • Accommodation or Site Expenses
  • Cleaning and adjustment of the gas system. This is considered to be a part of normal product maintenance.
  • Non operation of the refrigerator/freezer or resultant damage to the unit where the refrigerator/ freezer has been operated in an out of level situation.
  • Freight cost of the appliance or parts, to or from, point of service or transit damage.
  • Dometic Pty Ltd are not responsible for resultant loss or damage sustained by the purchaser.
  • Non operation of the appliance or resultant damage to the unit where the appliance has not been installed, ventilated, flued or operated in accordance with the manufacturers
    instructions.
  • Apart from any warranties implied by the Trade Practices Act 1974 or any relevant State legislation all other warranties express or implied whether arising by virtue of statute or otherwise are hereby excluded
  •  

      CRYSTAL COLD/BLIZZARD 
      Warranty: 1 year full parts and labor.

      PORTAGAZ
      Warranty: 1 year full parts and labor.


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    SHIPPING EXPLAINED : Many of our customers are in remote or inaccessible locations and freight companies cannot make direct deliveries. For these customers, we ship to the nearest freight terminal and the customer makes their pick up there. These remote customers are often already familiar with this system from other purchases. Terminal delivery is what the base shipping fee of $175 covers. If an 18 wheeled semi cannot get in and out of your street to make delivery, you must use the shipping terminal option.

    We can sometimes arrange further shipment on a separate leg. For customers that have large-truck acces, we offer two choices; delivery to a commercial location for $125 or to a residence for $199. If we cannot arrange shipment to the home/business, that part of the cost will be refunded in full and the customer must pick up the unit at their freight terminal. Returns are not accepted for this reason, be able to pick up at the freight terminal in all instances.

    The customer is responsible for knowing if a truck can make it in and out of their street, NOT the shipping company. If the shipping company has attempted and failed to make delivery due to restricted access and the customer has paid for home or commercial delivery, the shipping company will rightfully still demand payment for their time and effort. There will not be a refund of shipping costs and the customer will still be responsible for pickup.

    Returns for refunds are not accepted because home/commercial delivery is unavailable for any reason. A home office is NOT a commercial location. Delivery to home or office is curbside. The shipping company cannot take your propane refrigerator into the building for you. Customers should be ready to move the unit with a handtruck or other means from the curb to where it needs to be.

    The Bottom Line On Shipping: No matter what, you must have the ability to pick your purchase up at the freight terminal... and be prepared to do so if other shipping options fall through!